Major Retailer Improves Customer Service with the SKY Telecom Center Platform


ROCK SPRINGS, Wyo.Oct. 17, 2021.  SKY Telecom LLC, announces the selection of their Contact Center platform by major US personal care retailer to provide better and more responsive services to its customers.

The system’s robust contact management platform will allow the retailer to handle inquiries more efficiently, including multichannel email and web communications. The platform supports both in-office and remote workers, giving the retailer the ability to adjust to changing needs without impacting service levels or availability to the customer base.

Michael, at the retailer, said: “We look forward to the system supporting our organization to better manage customer inquiries across phone, email and webchat. This improvement will allow us to better serve our customers and reduce costs for the organization. It is important that we look for opportunities to make better use of technology and staff time, which the SKY Telecom Contact Center will allow for.

"Will McCusker, SKY Telecom’s Call Center Owner, commented “SKY understands that retailers and etailers need to provide modern contact center solutions that meet the high expectations of their customers. We’re proud to be supporting the this new major retailer with over 1600 locations with our state-of-the-art customer service solution that will help it create better experiences for its team members and for its customers”.

About SKY Telecom LLC

SKY Telecom LLC is a leading national call center and help desk service provider for a wide variety of industries. SKY Telecom also provides access to national field service, depot service, telemedicine, web chat and wireless support programs. We provide outbound sales telemarketing programs and inbound sales programs.

The firm has also has created specialized service and sales programs for the consumer electronics, furniture, commercial point of sale and the renewable energy products.

The original firm was founded in 1997, SKY Telecom works on program development, service management, business evaluations and a variety of service and support projects with our team members.

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