Jennifer is responsible for the day-to-day operations and management of team of colleagues who perform customers service and technical support via telephone, email, chat, text-to-chat, and social media for some of the most well known companies in the country. She drives her team towards a common goal of providing best-in-class customer service for our clients. She will provide coaching and feedback to Supervisors, Lead Agents, and frontline Customer Service Representatives for continuous improvement and to ensure Key Performance Indicators, Quality, Customer Satisfaction, and other key performance metrics are met to the client's satisfaction.

  • Customer Service Award 2018 
  • Customer Dedication Award 2019